We are happy to offer Longleat Flexible Guarantee to help guests who may need to move their booking.
When you’re looking forward to your day out, it can be disappointing to have to reschedule because something has happened. We wish to give you some peace of mind, knowing your day out is protected should the unexpected happen.
Flexible Guarantee are available with our Day tickets (including standard discounts such as Armed Forces/Emergency Services), House and Garden tickets and our all of our Festival of Light ticket types. It will also include bookable extras such Safari Bus Tours, House Tours and Santa Train experiences. Please note that it is not applicable for any other ticket types, accommodation stays or VIP experiences.
Flexible guarantee can only be added at the time of purchase and not added at a later date.
Other points to be aware of include the following
- Bookings can be moved up until 1pm the day before your visit. Once this time has passed, the booking cannot be moved.
- Bookings can only be moved to a day or timeslot for which there is available capacity. Bookings cannot be moved to sold out timeslots or days.
- Bookings moved into a higher priced period will be subject to a surcharge of the difference in ticket price.
- There will be no refunds if the booking is moved into a lower value period.
- There is no limit on the number of times a booking can be moved until the tickets are redeemed.
- Dates changes can only be made within the same season.
Should you wish to change the date of your visit then you would be subject to Longleat terms and conditions and cancellation fees apply. Please call us on 01985 844400 to discuss further.