Most vehicles are accepted for entry into our Safari Drive Through except for soft top cars, motorbikes and bicycles.
If you would like to change the date of your Day Ticket(s) booking, please call the Guest Services team on 01985 844400 or email firstname.lastname@example.org to arrange an alternative date. There is a £5 fee per paid ticket for this service. Please note that bookings may only be moved up to three times in total, only within the same season, and are subject to ticket availability on the new date of visit.
Manual wheelchairs can be booked prior to your visit (tel: 01985 844400 during office hours). They are subject to availability. There is no charge for this service but a non-monetary deposit, such as car keys, will be required on the day of your visit.
Pre-booked wheelchairs can be collected from the Guest Services (approximately 220m from the accessible parking bays in both Silver Birch and Lime Tree Car Parks). The wheelchair can be used for the whole day but must be returned to the Guest Services at least one hour prior to closing.
We also have mobility scooters that are available for hire. They may be booked on a first come first served basis with our Guest Services team when you arrive at Longleat. They are available from Park opening to 30 minutes before the Park closes (subject to availability). There is a £20 hire charge to use one of our mobility scooters and a non-monetary deposit of car keys (or similar) will be required.
We want to make sure that everyone who comes to Longleat can make the most of a fun-packed day out, and do so safely. Visit here for our accessibility information.
No. If you are diagnosed with coronavirus, are waiting for test results, have been advised to self-isolate, or are experiencing any coronavirus symptoms, you may not visit Longleat.
We advise you to use the NHS 111 online coronavirus service to find out what to do next. The 111 coronavirus service will tell you if you need to continue to stay at home (self-isolate) or if you need medical help. Visit the NHS website if you are unsure what to do.
This includes African Village, the Safari Drive-through, Koala Creek, Animal Adventure, Mammal House, Jungle Kingdom, Family Farmyard, Rockin' Rhino, Jungle Cruise, Adventure Castle, Little Explorers Garden, The Hedge Maze, Longleat Railway and the grounds and gardens.
For the safety of our guests, Team Members and animals, some attractions will remain closed until it is safe to reopen. This includes Longleat House (including the Cellars Café, Emma's Kitchen and Lady Bath's Shop) and we are unable to offer any animal handling at this time.
We are regularly reviewing our safety policies in line with Covid-19 guidelines, and will ensure to keep this FAQ area up to date.
If you would like to discuss your VIP Experience or Gift Voucher, please do get in touch with the team email@example.com.
All new VIP Gift Vouchers purchased will have an additional 6 month validity period, making them valid to book for a full 18 months.
Once you have made your online booking, you will receive a booking reference number and unique barcode via email.
You do not need to print this email, but if you can produce the barcode (either printed or on a device) we can scan you into the Park. Alternatively, make a note of the reference number and when you arrive we will search for your booking on the system.
We no longer provide physical tickets on arrival, but do ask guests to keep their receipt in their possession throughout their visit.
Visiting on peak dates
During busy periods, we require online pre-booking for all guests, including Annual Pass holders, to avoid disappointment.
An Annual Pass reservation is a £1 per person charitable donation. With all money going straight to good causes such as TUSK and Koala Life.
When pre-booking your peak time visit, you will be asked to select your preferred Safari Drive-Through entry time. You can choose from between 10am - 12pm, between 12pm - 2pm or between 2pm - 4pm. You may enter the Safari Drive-Through at any time during your chosen slot and you may visit the Main Square attractions both before and after your Safari adventure (subject to Park opening hours); the choice is entirely yours.
During these peak dates, please do not travel unless you have an Annual Pass reservation.
During off-peak periods, Annual Pass holders are not required to pre-book online. Simply arrive with your Annual Pass and enjoy your visit as you choose, including accessing the Safari Drive-Through at any time during the day, without preselecting a specific entry slot.
To find out which dates are peak and off-peak, please check our Annual Pass holder booking calendar.
We will ensure we keep these FAQs and the Annual Pass Zone up to date with the latest prebooking information.
If you wish to speak with the team then please contact firstname.lastname@example.org.
All Longleat tickets are non-refundable. However, we would be happy to move your booking to any date we have ticket availability within our current season. There is £5 fee per paid ticket for this service, payable on the gate when you arrive. Please note that bookings may only be moved up to three times in total, only within the same season, and are subject to ticket availability on the new date of visit. You will still use your original booking reference and e-mail to redeem your tickets on the new date of your visit.
If you would like to speak with our team regarding any aspect of your booking, please contact email@example.com
Yes. Accessible parking bays can be found in Lime Tree Car Park but most of our accessible bays can be found in Silver Birch Car Park.
Please display your Blue Badge (or variant) when using the accessible bays.
Baby changing facilities are available at the entrance to the Safari Park, in the Adventure Castle, Cellars Café, near to the Bat Cave and in the Chameleon Tree.
The Safari Drive-through can take between 2 and 3 hours, so we recommend leaving plenty of time in your day to enjoy it.
Smoking and vaping are strictly not permitted at the Park, except in the designated areas in the African Village and adjacent to The Chameleon Tree Coffee House. Signs close to these areas will signpost them and they can be located via the Park Map boards or via the Longleat App. If you're unsure, please ask a Team Member.
There is no charge for parking at Longleat.
Longleat is an all weather attraction, made up of a combination of indoor and outdoor areas. Please bring suitable clothing and footwear during inclement weather.
Enjoy your very own self-catered Longleat Cottage, boasting views out over either the Safari Park’s East African Reserve or the sprawling lawns of Longleat House.
Please visit https://www.longleat.co.uk/accommodation/accommodation-at-longleat where you will be able to find more information and book your stay with us.
If you would like specific information regarding the Accommodation that we have to offer then please visit - https://www.longleat.co.uk/accommodation/faqs/before-your-stay
We do not accept dog walking in the following areas: Longleat House and associated courtyards, the formal grounds, landscaped gardens and the Safari Park and Main Square attractions. This is not applicable to Service Dogs, although restrictions do apply.
Dogs (including service dogs) are not allowed in the Safari Park for animal welfare reasons. Kennelling facilities are available on a first come first served basis which are located at the entrance to the Safari Park. Dogs are not supervised whilst in the kennels and left at the owner's own risk.
The kennels at the Safari Park entrance are basic so we would strongly recommend you bring a water bowl and blanket for your dog to use, as well as something to help keep them entertained.
Service dogs are welcome everywhere at Longleat excluding the Safari Park, Jungle Cruise, Animal Adventure, Jungle Kingdom, Monkey Temple.
Please note, due to the current coronavirus restrictions and limited capacities in place on our park, the Pleasure Walk is currently closed to all walkers.
If you wish to walk your dog, then you can do so on the Pleasure walk which is accessed on foot by the Bath Arms in Horningsham. Dogs must be kept on a lead at all times and owners are expected to clean up after their dogs at all times. There is no access to the rest of Longleat once you reach the bottom of the Pleasure Walk and no other dog walking on the estate is permitted.
This is only permitted during the Pleasure Walk's opening hours, and Longleat reserves the right to close this area without prior warning.
For all lost or found property please visit Guest Services in the Main Square, or if you notice after you've left the Park, contact the team via firstname.lastname@example.org.
Yes, the National Cycle Network will remain open.
Due to avian flu most of the free range birds, such as turkeys and chickens will be kept within penned areas, but you will be able to view these. The ostrich will be back in the reserve and the lorikeets will remain closed due to Covid restrictions.
Longleat is delighted to be able to announce both Shearwater and Heaven’s Gate are both open.
We would ask people to respect and be sensible about ongoing restrictions, by social distancing and taking additional precautions as necessary to ensure the safety and wellbeing of others.
We would also urge anyone visiting either location by car to make use of the car parks and refrain from parking on the sides of the road.
GENERAL ENQUIRIES/CUSTOMER SERVICES
Can’t find the answer? Contact us:
Telephone: 01985 844400 - lines open Monday to Friday from 9:00am to 5:00pm.
Address: The Estate Office, Longleat, Warminster, Wiltshire, BA12 7NW